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Pulman Servicing Guarantee:

At Pulman, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why we've devised the 'Pulman Servicing Guarantee' designed to help you manage the cost of motoring and making your life easier.

The Pulman Promise

With every service we promise to deliver a fantastic customer experience, by providing:

  • Free courtesy car on request^
  • Free lifts, collection and delivery of your car
  • Free car wash and vacuum with every service
  • Free visual check
  • Free WiFi connection
  • We’ll price match any like-for-like quotes within 5 miles*
  • Fully trained technicians
  • Friendly and professional staff
  • Complimentary refreshments and snacks

Service Plans from Pulman

No-one knows your vehicle better than we do. So you can relax knowing your car is in safe hands whether it is being maintained, serviced or repaired. It's worth looking after your car, so it always drives like new. When you use our Authorised Repairers, you know it's being maintained with the same high quality expertise and materials it was built with.

Fully trained technicians

You can be safe in the knowledge that your car is cared for by factory trained vehicle technicians.

manufacturer parts guarantee

We offer you 2-year parts and labour warranty on parts fitted after the manufacturer's warranty has expired. (SEAT, SKODA, Volkswagen)


We'll price match any genuine like-for-like quote within 5 miles radius of our Sunderland or Durham branch.

Complimentary Courtesy Car

Pulman offer Complimentary courtesy cars but they must be booked in advance, subject to availability.

Free Complimentary Health Check

Pulman offer a free express visual health check for every car, to ensure duty of care.

Collection and Delivery

We can arrange free collection and delivery of your vehicle(s) within 20 miles of our service centre.

WiFi connection

Pulman offer an unlimited public Wifi hotspot which you can use while you wait for your vehicle to be ready.

Complimentary Wash and Vacuum

All service vehicles will receive a complimentary wash and vacuum before being handed back.

Complimentary Refreshments

Relax in our hospitality area with free refreshments and apple TV coverage of the latest news or sporting events.

*Please provide a written quotation. ^Courtesy cars to be booked in advance to ensure availability.