People are at the of our business

Join the Pulman family...

 

Who are Pulman?

Volkswagen Commercial Logo 2016
Volkswagen Logo 2016
Skoda Logo 2016
SEAT Logo 2016

Current Openings

Service Advisor

Aftersales

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Competitive Basic and OTE £20,000 -22,000

Pulman SKODA Durham

Service Advisor

Based at Pulman ŠKODA - Belmont - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The role:

This role is ideally suited to someone who is a strong administrator with outstanding customer focus.  You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

 

  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Greeting customers before checking cars in and out for service. 
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

     

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This role is a full time, core hours are Monday to Friday 8.00am to 5.30pm and Saturday 8am to 12pm.  Hours worked will be on a rota basis. 

 

Sales Controller

Sales

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Competitive basic salary and generous bonus scheme

Pulman Volkswagen Sunderland

Senior Sales Executive New Job

 

Competitive Basic salary and generous bonus scheme

We are looking for an enthusiastic, positive and driven Senior Sales Executive to join our fantastic Pulman Sales team retailing premium Brand vehicles at our Volkswagen showroom.  We are looking for an individual who is ready to embark upon the next step in their career and who is excited about working with Pulman.

Package:

OTE earning: £70,000 – unlimited
Basic salary: Excellent
Bonus scheme: Year-end performance related bonus
Benefits: Company car, company pension scheme, 22 days’ holiday

The Person:

Pulman are looking for:

  • Sales experience from within the motor trade
  • Possess excellent communication skills coupled with great business acumen and have a strong desire for success.
  • Excellent empathy skills to exceed customer expectations.
  • A natural ability in product presentation.
  • Confident with the latest digital technology.
  • Ability to multi-task and have excellent time-management skills.
  • Strong sense of loyalty to develop within Pulman.
  • To be a team player and above all focused on delivering a fantastic customer experience.
  • You don’t need to be currently working in a sales environment to be considered

     

The Role:

The Senior Sales Executive role consists of:

  • Providing a fantastic customer experience. Going above and beyond customer expectations!
  • Excellent CRM skills resulting in customers making the right choice.
  • Embracing the latest showroom digital technology including personalised videos
  • Supporting role to the Sales Manager with the Used Car Sales Business
  • Support the sales team to deliver sales and to deliver on volume and financial targets
  • Help Pulman to achieve industry-leading standards of customer care and process efficiency
  • Ensure Sales Process is followed at all times
  • To be FCA compliant and follow the route to be a qualified Volkswagen Sales Executive

Marketing Executive

Marketing & Communications

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£18,000 - £20,000

Pulman Group

Marketing Executive

We are looking for an enthusiastic, positive and creative person to join the fantastic Pulman Marketing team.  The ideal person will have gained at least 12 months’ experience within a Marketing team, ideally with a Marketing Degree or equivalent qualification and have a passion for social media. You’ll be looking for the next opportunity to grow and expand your career, working within a fast paced dynamic marketing team.

We represent four fantastic Brands: Volkswagen, SKODA, SEAT and Volkswagen Commercial Vehicles but it doesn’t stop there! We also have our own unique identity which incorporates Brands such as Pulman Used Cars, Café Dafté & Krystal Ball Software. We have 4 locations across Durham and Sunderland from where we’ve been serving the North East for over 18 years. growing from 17 Pulman people to over 190 today! We’re the only Volkswagen family owned retailer in the North East and as such we deliver at fantastic experience not only to our customers but to our staff as well.

Package:

Basic Salary: £18,000 - £20,000
Bonus Scheme: Quarterly performance related bonus scheme
Benefits: Company pension scheme, 22 days’ holiday

You’ll be supported with training, personal development plans, consistent reviews and the opportunity to grow.

The Person:

  • Knowledge of basic principles of marketing, SEO, PPC, B2B and B2C marketing
  • Excellent communication and time management skills
  • Ability to adapt to changing priorities, systems and tasks
  • A passion for marketing and social media combined with a willingness to learn and expand it use
  • A strong understanding of the relevant strengths and weaknesses associated with social media marketing
  • Ability to prioritise and manage own work load
  • Ability to work on own initiative and as part of a team
  • Strong, confident communicator both in person, over the telephone, and via email
  • Ability to work collaboratively while carrying out individual projects
  • Ability to deliver high-quality work to deadlines and balance ongoing priorities
  • A keen eye for detail and a creative flair for new innovative ideas
  • Demonstrate strong, creative copywriting skills alongside excellent grasp of English language, grammar and tone
  • At least 12 months’ experience in a similar role
     

The Role:

  • Manage and grow Pulman Group’s social media presence via engaging and imaginative content whilst tracking and measuring its impact on business
  • Lead selected marketing projects to support growth in the business
  • Work with the team to implement tasks and projects
  • Assist with online updates via the website CMS
  • Provide support to the Marketing Manager to deliver and lead selected campaigns and events
  • Create and write press releases and online content for Pulman websites and social media channels
  • Support with internal communication throughout Pulman Group
     

Desirable experience and skills

Knowledge of graphic design (e.g. Photoshop, InDesign)

Experience working in a team environment

Knowledge of website & social media analytical systems, e.g. Google Analytics, 3rd party analytical tools

Motor Vehicle Technician

Aftersales

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Competitive Salary

Pulman Volkswagen Sunderland

Pulman are looking for a highly experienced Motor Vehicle Technician. Based at our Volkswagen dealership in Sunderland.

  • Delivering a fantastic customer experience.
  • Car repairs and servicing.
  • Diagnostics.
  • MOT testing.
  • Highlighting up-selling opportunities.
  • Completing work in a timely and efficient manner.
  • Working alongside a team.

The ideal candidate will be able to multi-task, comfortable working with multiple computer programs at one time, have a mechanical background along with organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience. Mechnical experience is essential; experience with Volkswagen Group vehicles is desireable.

In return, Pulman will offer you fantastic training and progression opportunities as well as a competitive salary.

The core working hours will be Monday to Friday, 8:00am to 5:30pm and a Saturday 8:30am to 12:30pm or 4pm, depending upon location, working on a rota basis.

Barista

Café Dafté

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Meets National minimum wage

Pulman SKODA Durham

Cafe Dafte @ Pulman ŠKODA - Belmont

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

Having already established our position on Trip Advisor, Café Dafte @ Pulman SKODA has become a firm favourite with our customers and the general public. The highly rated venue attracts customers from around the local area and delivers and equally fantastic customer experience to that of our core car business.

The Role:

Pulman are looking for a Barista, with fantastic front of House experience to work in the brand new state-of-the-art Cafe Dafte in Belmont, Durham.

Your duties will include serving customers and taking orders, advising on daily specials, promoting other products from the deli & pastry range and making hot drinks to customer specification. You'll also be expected to maintain cleanliness of the cafe area and help with food preparation and stock rotation. You must have fantastic customer service experience coupled with experience of working in the restaurant industry. Basic food hygiene certificate and driving licence essential.

Hours of work are Tuesday to Thursday 11am to 3pm, Friday 11am to 4pm and Saturday 8am to 4pm. You may be required to provide cover at Cafe Dafte@ Pulman Volkswagen, Pity Me, Durham.

A lot has changed since 1998

From a portable cabin with 17 members of staff to a hugely successful multi-franchise family-run automotive group with 170 members of staff. Join the Pulman family.

Are you excited for a fantastic career in the motor industry?

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst delivering a fantastic customer experience.

Our Mission

  • Develop our staff to their full potential.
  • Provide a fantastic working environment.
  • Treat everyone fairly.
  • Deliver a fantastic customer experience.

#ThatsPulman

What is happening at Pulman... learn more

Apply Now

Apply for any of our jobs listed.

Alternatively you can phone Laura Makepeace on (0191) 383 7525
or mail to Abbey Road, Framwellgate Moor, Durham, DH1 5HA.