People are at the of our business

Join the Pulman family...

 

Who are Pulman?

Volkswagen Commercial Logo 2016
Volkswagen Logo 2016
Skoda Logo 2016
SEAT Logo 2016

Current Openings

Sales Enquiry Progressor

Contact Centre

|

Competitive Salary

Pulman SKODA Durham

Sales Enquiry Progressor

Pulman Group, Belmont DH1 1HP

Competitive basic and generous bonus scheme

Pulman Group

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience. We are a top family owned Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 190 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

Package:

OTE:                       £25,000

Basic salary:        Competitive, dependent upon experience
Bonus scheme: Monthly bonus scheme

Benefits:              Company pension scheme, 22 days’ holiday

 

The role:

To increase the sales conversion rates of enquiries across Pulman Group by:

 

  • Undertaking a third-party follow-up communication (call / emails) for all inbound sales enquiries generated by the business.
  • Effectively track enquiries using our CRM system.
  • Update CRM records post contact.
  • Facilitate sales appointments.
  • Provide reports, status and conversion statistics including lost sales analysis.
  • Provide analysis of lead quality and source of enquiry.

 

The person:

You must be able to demonstrate competence in customer interaction via all communication channels. Additionally, you should have experience of lead management and CRM systems to create reports and statistics that help generate incremental sales.  Ideally you’ll have two years or more experience from within a retail/sales/customer experience or telephone sales back ground together with knowledge of the Brands and products.  In addition, with your drive and determination you will be given the support to develop and expand this new communications role further.

 

 

 

Sales Executive

Sales

|

Competitive basic and generous bonus scheme

Pulman Group

Sales Executive

We are looking for an enthusiastic, positive and driven Sales Executive to join our fantastic Pulman Sales team retailing premium Brand vehicles at our SEAT, SKODA & Volkswagen sites.  We are looking for an individual who is excited about working with Pulman Volkswagen and the digital showroom revolution.

Package:

OTE earning: Unlimited
Basic salary: Excellent
Bonus scheme: Year-end performance related bonus
Benefits: Company car, company pension scheme, 22 days’ holiday

The Person:

We are looking for:

  • Possess excellent communication skills coupled with great business acumen and have a strong desire for success.
  • Excellent empathy skills to exceed customer expectations.
  • A natural ability in product presentation.
  • Confident with the latest digital technology.
  • Ability to multi-task and have excellent time-management skills.
  • Strong sense of loyalty to develop within Pulman.
  • To be a team player and above all focused on delivering a fantastic customer experience.
  • You don’t need to be currently working in a sales environment to be considered.

 

The Role:

The Sales Executive role consists of:

  • Providing a fantastic customer experience. Going above and beyond customer expectations!
  • Excellent CRM skills resulting in customers making the right choice.
  • Embracing the latest showroom digital technology including personalised videos.
  • Help Pulman to achieve industry-leading standards of customer care and process efficiency.
  • Ensure Sales processes are followed at all times.
  • To be FCA compliant and follow the route to becoming a Band qualified Sales Executive.

 

 

 

Part Time Switchboard Operator/Receptionist

Contact Centre

|

Competitive Salary

Pulman Volkswagen Durham

Pulman are looking for a part time Switchboard Operator/Receptionist to work on our busy switchboard in our bespoke flagship showroom in Durham. This is a vitally important role as it is first point of contact for all customers. You must be focused on delivering a fantastic customer experience by re-directing calls to the correct department in a professional and timely manner. You will be responsible for

  • Maintaining a presence at switchboard, ensuring all internal & external calls are answered and dealt with immediately.
  • Ensuring all customers receive a pleasant and courteous welcome.
  • Help the retailer achieve industry leading standards of process and efficiency.

The ideal candidate will be able to multi-task, comfortable communicating with all types of customers, have excellent communication and time-management skills. Focused on putting the customer first and delivering a fantastic customer experience.

This is a part time role for specific shifts: Wednesday 2.00pm to 7.00pm

This role is paid at the rate of £8.00 per hour plus bonus.

Motor Vehicle Technician

Aftersales

|

Competitive Salary

Pulman Volkswagen Sunderland

Pulman are looking for a highly experienced Motor Vehicle Technician. Based at our Volkswagen dealership in Sunderland.

  • Delivering a fantastic customer experience.
  • Car repairs and servicing.
  • Diagnostics.
  • MOT testing.
  • Highlighting up-selling opportunities.
  • Completing work in a timely and efficient manner.
  • Working alongside a team.

The ideal candidate will be able to multi-task, comfortable working with multiple computer programs at one time, have a mechanical background along with organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience. Mechnical experience is essential; experience with Volkswagen Group vehicles is desireable.

In return, Pulman will offer you fantastic training and progression opportunities as well as a competitive salary.

The core working hours will be Monday to Friday, 8:00am to 5:30pm and a Saturday 8:30am to 12:30pm or 4pm, depending upon location, working on a rota basis.

Service Advisor

Aftersales

|

Competitive Basic and OTE £20,000 -22,000

Pulman SKODA Durham

Service Advisor

Based at Pulman ŠKODA - Belmont - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The role:

This role is ideally suited to someone who is a strong administrator with outstanding customer focus.  You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

 

  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Greeting customers before checking cars in and out for service. 
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

     

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This role is a full time, core hours are Monday to Friday 8.00am to 5.30pm and Saturday 8am to 12pm.  Hours worked will be on a rota basis. 

 

A lot has changed since 1998

From a portable cabin with 17 members of staff to a hugely successful multi-franchise family-run automotive group with 170 members of staff. Join the Pulman family.

Are you excited for a fantastic career in the motor industry?

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst delivering a fantastic customer experience.

Our Mission

  • Develop our staff to their full potential.
  • Provide a fantastic working environment.
  • Treat everyone fairly.
  • Deliver a fantastic customer experience.

#ThatsPulman

What is happening at Pulman... learn more

Apply Now

Apply for any of our jobs listed.

Alternatively you can phone Laura Makepeace on (0191) 383 7525
or mail to Abbey Road, Framwellgate Moor, Durham, DH1 5HA.