Pulman Careers Introduction

Pulman are looking for enthusiastic individuals to join our Pulman team. We pride ourselves on delivering a fantastic customer experience and are looking for individuals who are customer focused, a team player and a people person with excellent communication skills and an outgoing personality.

To apply for any of the vacancies listed, please email or post a copy of your CV with a covering letter to the details listed below;

Email: careers@pulmangroup.co.uk
Laura Makepeace,
Abbey Road,
Framwellgate Moor,
Durham,
DH1 5HA,
(0191) 383 7525

Pulman Apprenticeship Scheme

We have some fantastic apprenticeship opportunities.

Pulman Group

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

We have opportunities across 4 locations, at Pulman SEAT, Pulman SKODA (Durham) & Pulman Volkswagen (Durham & Sunderland).

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The role:

  • Delivering a fantastic customer experience.
  • Car repairs and servicing.
  • Diagnostics.
  • MOT testing.
  • Highlighting up-selling opportunities.
  • Completing work in a timely and efficient manner.
  • Working alongside a team.

The ideal candidate will be able to multi-task, comfortable working with multiple computer programs at one time, have a mechanical background along with organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience. Mechnical experience is essential; experience with Volkswagen Group vehicles is desireable.

In return, Pulman will offer you fantastic training and progression opportunities as well as a competitive salary.

The core working hours will be Monday to Friday, 8:00am to 5:30pm and a Saturday 8:30am to 12:30pm or 4pm, depending upon location, working on a rota basis.

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

It’s an exciting time at Pulman as we look forward to the opening of our new flagship retail ŠKODA destination in Belmont, Durham. At the heart of this £2.5 million showroom is our new Café. Having already established our position on Trip Advisor, Café Dafte @ Pulman Volkswagen has become a firm favourite with our customers and the general public. The highly rated venue attracts customers from around the local area and delivers an equally fantastic customer experience to that of our core car business.

The Role:

Pulman Group are looking for a Café Manager to manage both the Pulman Volkswagen and Pulman ŠKODA cafés. Joining us at this exciting time, you will be heavily involved with the launch of the new café to push the boundaries in terms of quality and service and really put the new Café Dafté on the map with customers and local businesses.

You will work front of house to deliver a fantastic customer experience, thriving on delivering exceptional service, identifying opportunities and motivating your team alongside you. Management of the staff rota to cover the opening hours of the business across two sites is essential, along with business acumen. You will have a keen eye for costs and be able to negotiate deals with suppliers to get the best prices to maximise profits. You must be customer focused, have a keen eye for detail but above all, be ready to take on this fantastic challenge. With the support of our in-house marketing team you’ll work on exciting promotions to engage customers and drive the two cafés forward.

This is a fantastic opportunity for the right person.

Location: Abbey Road, Durham, DH1 5HA

Salary: £20,000 per annum with OTE £26,000

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

The Contact Centre is at the heart of our Aftersales operation, based at our newly refurbished flagship Volkswagen retail destination in Durham. You will be part of a small, yet experienced team focusing on delivering a fantastic customer experience. Responsible for taking car service bookings for Volkswagen, SEAT & SKODA customers, you'll be able to demonstrate a track record of achieving and exceeding sales targets.

  • Inbound and outbound customer calling
  • Liaising with front of house servicing, workshop and parts departments to complete orders
  • Provide Advice on the types of serves available to each customer
  • Highlight and convert up-selling opportunities
  • Selling Pulman Service Plans

The ideal candidate will be able to multi-task, comfortable working with multiple computer programs at one time, have an excellent telephone manner for both inbound and outbound calling. Motivated by commission to convert up-sell opportunities and focused on delivering a fantastic customer experience.

The is a full time role which offers varying shift patterns covering Monday to Sunday and attracts a fantastic basic salary with an OTE of £22,000, company bonus scheme & company pension scheme. Located at Pulman Volkswagen Durham but will be relocating to our brand new ŠKODA dealership in Belmont, Durham in 2016.

Based at Pulman Volkswagen - Durham

About Pulman:

We are a top Volkswagen Group retailer representing Volkswagen, SEAT & ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer's expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Pulman are looking for a highly experienced Sales Administrator to join the Pulman Sales Department based at our newly refurbished Volkswagen showroom. You will be focused on delivering a fantastic customer service to the business across our four sites.

Responsibilities for the role include:

  • Provide excellent support and administrative service to the Sales Department
  • Develop effective manufacturer and supplier relationships
  • Deal efficiently with customer requests and queries to ensure total customer satisfaction
  • Help the retailer to achieve industry-leading standards of process efficiency and cost control

You must have strong interpersonal skills and ability to work on own initiative in an organised and timely manner. This role is ideally suited to someone who can multi task and can work in a busy and fast paced environment. Previous experience in an administrative role is strongly desired, as is experience within the motor trade.

Salary: £16,000 per annum.

Based at Pulman Volkswagen - Durham

Basic £25,000 and OTE £60,000

Would you like to join the Pulman Group and have the opportunity to work for a fantastic and successful company, who puts its people at the heart of its business?

About Pulman:

At Pulman, we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT & ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer's expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Our aim is to achieve industry-leading standards of process efficiency and deliver a fantastic customer experience. We are looking for a Sales Controller to join our successful sales team at our Volkswagen showroom in Durham. Coupled with your experience from within the motor trade, you must have strong organisational and communication skills.

The key features of the role are:

  • Ensuring contact with all retail sales customers during the sales process.
  • Completing all FCA documents in accordance with the Pulman process, ensuring 100% compliance.
  • Controlling the pay-out process of finance cases, ensuring no finance debt.
  • Working alongside the Sales Manager and Assistant Sales Manager to maximise the profitability of all sales, new and used.
  • Managing the finance renewal process and maximising on renewal opportunity.
  • Delivering exceptional customer service.
  • Motivating a team of sales executives.

The successful applicant must be able to create a positive and enthusiastic environment, embrace our digital showroom concept and always put people at the heart of what you do. You'll work alongside the sales management team and build strong and prosperous relationships with the Brand and colleagues to deliver fantastic customer experience.

Based at Pulman Volkswagen - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Having already established our position on Trip Advisor, Café Dafte @ Pulman Volkswagen has become a firm favorite with our customers and the general public. The highly rated venue attracts customers from around the local area and delivers and equally fantastic customer experience to that of our core car business.

Pulman are looking for an experienced breakfast chef to work in the newly re-furbished Volkswagen Dealership in Pity Me, Durham. Main responsibilities will include cooking a full range breakfast menu such as full English, vegetarian and other breakfast items.

Other duties will include maintaining cleanliness of the kitchen area and help with food preparation and stock rotation. You must have fantastic customer service experience coupled with experience of working in the catering or hospitality industry. Basic food hygiene certificate is desirable but not essential.

This is a full time role, offering 40 hours per week, Monday to Friday 7.30am to 2.30am and Saturday 8am to 1pm.

Apply Now

Based at Pulman SKODA - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

  • Provide a fantastic customer experience to achieve customer loyalty
  • Sell maximum number of vehicles possible and associated products
  • Achieve maximum profitability on sales
  • Ensure customer awareness of options, accessories, extended warranty, finance and associated facilities
  • Highlighting up-selling opportunities
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency
  • To be FCA compliant at all times
  • Ensure Sales Process is followed at all times

The Person:

You will have a proven track record for sales from within the motor trade. You must have excellent communication skills coupled with great business acumen and have a strong desire for success. You will be able to multi-task, excellent communication and time-management skills. Be comfortable working with computers and to deadlines. To be a team player and work on own initiative and above all focused on delivering a fantastic customer experience.

The Package:

This roles offers OTE earnings of £40,000 per annum and company car and fantastic opportunities.

Apply Now

Based at Pulman ŠKODA - Durham

Would you like to join the Pulman Group and have the opportunity to work for a fantastic and successful company, who puts its people at the heart of its business?

About Pulman:

At Pulman, we pride ourselves on delivering a fantastic customer experience, every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT & ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer's expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

This role is ideally suited to someone who is a strong administrator with outstanding customer focus. You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This role is full time, with core hours - Monday to Friday, 7:30am to 6pm and Saturday 8an to 4pm. Hours worked will be on a rota basis.

Apply Now

Based at Pulman ŠKODA – Belmont & Pulman Volkswagen - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Pulman are looking for Barista’s to work in the brand new state-of-the-art ŠKODA facility in Durham and the newly re-furbished Volkswagen showroom in Pity Me, Durham.

Your duties will include serving customers and taking orders, advising on daily specials, promoting other products from the deli & pastry range and making hot drinks to customer specification. You'll also be expected to maintain cleanliness of the cafe area and help with food preparation and stock rotation. You must have fantastic customer service experience coupled with experience of working in the catering or hospitality industry. Basic food hygiene certificate is desirable but not essential.

We are offering varying shift patterns:

16 hours per week, Thursday 8am-1pm, Friday 8am – 2pm & Saturday 8am to 2pm

30 hours per week, Monday – Friday 7.30am to 1.30pm

25 hours per week, Monday – Wednesday 10am – 2pm, Friday 10am – 3pm & Saturday 8am – 4pm

Please indicate a preferred shift pattern on your application.

Apply Now

Based at Pulman SEAT – Southwick Sunderland

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Focused on delivering a fantastic customer experience this is a vitally important role.

  • To maintain excellent standards of cleanliness and care of all customer and display/demonstrator vehicles.
  • Ensure the highest level of customer and colleague satisfaction.
  • Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.
  • Help the retailer achieve industry-leading standards of process efficiency.

The ideal candidate will be able to multi-task, have high standards of vehicle presentation, to be a team player but have the initiative to work unsupervised with a focus on delivering a fantastic customer experience. It is essential that you hold a full driving license.

Apply Now

Based at Pulman Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Pulman are looking for a part time Switchboard Operator/Receptionist to work on our busy switchboard in our bespoke flagship showroom in Durham. This is a vitally important role as it is first point of contact for all customers. You must be focused on delivering a fantastic customer experience by re-directing calls to the correct department in a professional and timely manner. You will be responsible for

  • Maintaining a presence at switchboard, ensuring all internal & external calls are answered and dealt with immediately.
  • Ensuring all customers receive a pleasant and courteous welcome.
  • Help the retailer achieve industry leading standards of process and efficiency.

The ideal candidate will be able to multi-task, comfortable communicating with all types of customers, have excellent communication and time-management skills. Focused on putting the customer first and delivering a fantastic customer experience.

This is a part time role for specific shifts: Monday, Tuesday, Thursday & Friday 8.00am to 4.00pm. You must be flexible to provide cover for other hours during holiday and absence periods.

This role is hourly paid and based on the national minimum wage.

Apply Now

Based at Pulman ŠKODA - Belmont - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

  • Provide a fantastic customer experience to achieve customer loyalty.
  • Sell maximum number of used commercial vehicles as possible and associated products.
  • Achieve maximum profitability on sales.
  • Ensure customer awareness of options, accessories, extended warranty, finance and associated facilities.
  • Highlighting up-selling opportunities.
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency.
  • To be FCA compliant at all times.
  • Ensure Sales Process is followed at all times.

The Person:

You will have a proven track record for sales from within the motor trade. You must have excellent communication skills coupled with great business acumen and have a strong desire for success. You will be able to multi-task, excellent communication and time-management skills. Be comfortable working with computers and to deadlines. To be a team player and work on own initiative and above all focused on delivering a fantastic customer experience.

Apply Now

Apply Now

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