People are at the of our business

Join the Pulman family...

 

Who are Pulman?

Volkswagen Commercial Logo 2016
Volkswagen Logo 2016
Skoda Logo 2016
SEAT Logo 2016

Current Openings

Valeter

Sales

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Meets National minimum wage

Pulman Group

Pulman are looking for a valeter to work at our SEAT site in Sunderland.

The Role:

Focused on delivering a fantastic customer experience this is a vitally important role.

  • To maintain excellent standards of cleanliness and care of all customer and display/demonstrator vehicles.
  • Completing full valets for new and used vehicles.
  • Responsible for maintaining high standards of cleanliness of vehicles on the pitch.
  • Checking vehicles in on delivery.
  • Ensure the highest level of customer and colleague satisfaction.
  • Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.
  • Help the retailer achieve industry-leading standards of process efficiency.

The ideal candidate will be able to multi-task, have high standards of vehicle presentation, to be a team player but have the initiative to work unsupervised with a focus on delivering a fantastic customer experience. It is essential that you hold a full driving license.

Showroom Host

Sales

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Meets National minimum wage

Pulman Volkswagen Sunderland

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Role:

Pulman are looking for a Showroom Host on a part time basis to work Front of House in our Volkswagen showroom in Sunderland. This is a vitally important role, as it is first point of contact for all customers and requires constant communication with sales and service departments. You must be focused on delivering a fantastic customer experience by going the extra mile for all our customers. The position is also responsible for ensuring and implementing Volkswagen showroom brand standards.

The role consists of:

  • Maintaining and ensuring Volkswagen showroom brand standards are met.
  • Being the first point of contact for customers and delivering a fantastic customer experience.
  • Liaising with Sales and Aftersales teams to anticipate and manage customers.
  • Managing appointments and diaries for Sales Executives.
  • Provide support to the Aftersales department, dealing with vehicle check-in.
  • Managing hospitality area and providing highest levels of hospitality to all customers.
  • Proactively keep up-to-date on Volkswagen product knowledge.

The ideal candidate will be able to multi-task, comfortable communicating with all types of customers, have excellent communication and time-management skills. Be able to work in a team and have own initiative to develop the role further. Focused on putting the customer first and delivering a fantastic customer experience.

Customer service experience is essential as well as a driving license.  Experience in the motor industry is desirable but not essential.  Part time, Saturday 8.30am to 5.00pm, Sunday 10.30am - 4.00pm.

 

Site Parking Attendant

Aftersales

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Meets National Minimum Wage

Pulman Volkswagen Durham

Title: Site parking attendant

 

About Pulman:

 

We are a top 10 Volkswagen Group retailer with sites in Durham and Sunderland. With over 170 people across our 4 locations, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

 

Pulman are looking for enthusiastic individuals to join our Pulman team. We pride ourselves on delivering a fantastic customer experience and are looking for individuals who are customer focused, a team player and a people person with excellent communication skills and an outgoing personality.

 

The role:

 

Pulman are looking for a Site parking attendant to work at our newly refurbished flagship showroom in Durham. This is a vitally important role helping the company deliver a fantastic customer experience. This role is the first point of contact for many customers and requires constant communication with sales and service departments. You must be focused on delivering a fantastic customer experience by going the extra mile for all our customers.

 

The role consists of:

  • Parking customer vehicles
  • Ensuring that customer parking bays are kept free
  • Ensuring courtesy cars are parked in allocated spaces and ready for customer collection
  • Liaising with Sales and Service teams to anticipate and manage customers
  • The hours of work are 35 hours per week, 7.30am to 3pm.
  • Salary is based on the national minimum wage.

     

    The ideal candidate will be able to multi-task, comfortable communicating with all types of customers, have excellent communication and time-management skills. Be able to work in a team. Focused on putting the customer first and delivering a fantastic customer experience. Driving licence is essential.

     

Location: Pulman Volkswagen, Abbey Road, Durham, County Durham, DH1 5HA

Service Advisor

Aftersales

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Competitive Basic and OTE £20,000 -22,000

Pulman SKODA Durham

Service Advisor

Based at Pulman ŠKODA - Belmont - Durham

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The role:

This role is ideally suited to someone who is a strong administrator with outstanding customer focus.  You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

 

  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Greeting customers before checking cars in and out for service. 
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

     

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This role is a full time, core hours are Monday to Friday 8.00am to 5.30pm and Saturday 8am to 12pm.  Hours worked will be on a rota basis. 

 

Sales Controller

Sales

|

Competitive basic salary and generous bonus scheme

Pulman Volkswagen Sunderland

Senior Sales Executive New Job

 

Competitive Basic salary and generous bonus scheme

We are looking for an enthusiastic, positive and driven Senior Sales Executive to join our fantastic Pulman Sales team retailing premium Brand vehicles at our Volkswagen showroom.  We are looking for an individual who is ready to embark upon the next step in their career and who is excited about working with Pulman.

Package:

OTE earning: £70,000 – unlimited
Basic salary: Excellent
Bonus scheme: Year-end performance related bonus
Benefits: Company car, company pension scheme, 22 days’ holiday

The Person:

Pulman are looking for:

  • Sales experience from within the motor trade
  • Possess excellent communication skills coupled with great business acumen and have a strong desire for success.
  • Excellent empathy skills to exceed customer expectations.
  • A natural ability in product presentation.
  • Confident with the latest digital technology.
  • Ability to multi-task and have excellent time-management skills.
  • Strong sense of loyalty to develop within Pulman.
  • To be a team player and above all focused on delivering a fantastic customer experience.
  • You don’t need to be currently working in a sales environment to be considered

     

The Role:

The Senior Sales Executive role consists of:

  • Providing a fantastic customer experience. Going above and beyond customer expectations!
  • Excellent CRM skills resulting in customers making the right choice.
  • Embracing the latest showroom digital technology including personalised videos
  • Supporting role to the Sales Manager with the Used Car Sales Business
  • Support the sales team to deliver sales and to deliver on volume and financial targets
  • Help Pulman to achieve industry-leading standards of customer care and process efficiency
  • Ensure Sales Process is followed at all times
  • To be FCA compliant and follow the route to be a qualified Volkswagen Sales Executive

A lot has changed since 1998

From a portable cabin with 17 members of staff to a hugely successful multi-franchise family-run automotive group with 170 members of staff. Join the Pulman family.

Are you excited for a fantastic career in the motor industry?

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst delivering a fantastic customer experience.

Our Mission

  • Develop our staff to their full potential.
  • Provide a fantastic working environment.
  • Treat everyone fairly.
  • Deliver a fantastic customer experience.

#ThatsPulman

What is happening at Pulman... learn more

Apply Now

Apply for any of our jobs listed.

Alternatively you can phone Laura Makepeace on (0191) 383 7525
or mail to Abbey Road, Framwellgate Moor, Durham, DH1 5HA.