People are at the of our business

Join the Pulman family...

 

Who are Pulman?

Volkswagen Commercial Logo 2016
Volkswagen Logo 2016
Skoda Logo 2016
SEAT Logo 2016

Are you excited for a fantastic career in the motor industry?

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 170 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst delivering a fantastic customer experience.

Our Mission

  • Develop our staff to their full potential.
  • Provide a fantastic working environment.
  • Treat everyone fairly.
  • Make a profit and return on investment.

A lot has changed since 1998

From a portable cabin with 17 members of staff to a hugely successful multi-franchise family-run automotive group with 170 members of staff. Join the Pulman family.

Current Openings

Motor Vehicle Technician

Technical

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Competitive Salary

Volkswagen - Durham

Pulman are looking for a highly experienced Motor Vehicle Technician. Based at our newly refurbished Volkswagen showroom. You will be focused on delivering a fantastic customer service to the business across our four sites.

  • Delivering a fantastic customer experience.
  • Car repairs and servicing.
  • Diagnostics.
  • MOT testing.
  • Highlighting up-selling opportunities.
  • Completing work in a timely and efficient manner.
  • Working alongside a team.

The ideal candidate will be able to multi-task, comfortable working with multiple computer programs at one time, have a mechanical background along with organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience. Mechnical experience is essential; experience with Volkswagen Group vehicles is desireable.

In return, Pulman will offer you fantastic training and progression opportunities as well as a competitive salary.

The core working hours will be Monday to Friday, 8:00am to 5:30pm and a Saturday 8:30am to 12:30pm or 4pm, depending upon location, working on a rota basis.

Sales Administrator

Administration

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Salary £16,000

Volkswagen - Durham

Pulman are looking for a highly experienced Sales Administrator to join the Pulman Sales Department based at our newly refurbished Volkswagen showroom. You will be focused on delivering a fantastic customer service to the business across our four sites.

Responsibilities for the role include:

  • Provide excellent support and administrative service to the Sales Department
  • Develop effective manufacturer and supplier relationships
  • Deal efficiently with customer requests and queries to ensure total customer satisfaction
  • Help the retailer to achieve industry-leading standards of process efficiency and cost control

You must have strong interpersonal skills and ability to work on own initiative in an organised and timely manner. This role is ideally suited to someone who can multi task and can work in a busy and fast paced environment. Previous experience in an administrative role is strongly desired, as is experience within the motor trade.

Assistant Sales Manager

Sales

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Basic £25,000 and OTE £60,000

Volkswagen - Durham

Our aim is to achieve industry-leading standards of process efficiency and deliver a fantastic customer experience. We are looking for a Assistant Sales Manager to join our successful sales team at our Volkswagen showroom in Durham. Coupled with your experience from within the motor trade, you must have strong organisational and communication skills.

The key features of the role are:

  • Ensuring contact with all retail sales customers during the sales process.
  • Completing all FCA documents in accordance with the Pulman process, ensuring 100% compliance.
  • Controlling the pay-out process of finance cases, ensuring no finance debt.
  • Working alongside the Sales Manager and Assistant Sales Manager to maximise the profitability of all sales, new and used.
  • Managing the finance renewal process and maximising on renewal opportunity.
  • Delivering exceptional customer service.
  • Motivating a team of sales executives.

The successful applicant must be able to create a positive and enthusiastic environment, embrace our digital showroom concept and always put people at the heart of what you do. You'll work alongside the sales management team and build strong and prosperous relationships with the Brand and colleagues to deliver fantastic customer experience.

Sales Executive

Sales

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OTE £40,000

SKODA - Durham

Pulman are looking for a highly experienced Sales Executive to join the Pulman Sales Department based at our state of the art SKODA showroom. You will be focused on delivering a fantastic customer service to the business across our four sites.

  • Provide a fantastic customer experience to achieve customer loyalty
  • Sell maximum number of vehicles possible and associated products
  • Achieve maximum profitability on sales
  • Ensure customer awareness of options, accessories, extended warranty, finance and associated facilities
  • Highlighting up-selling opportunities
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency
  • To be FCA compliant at all times
  • Ensure Sales Process is followed at all times

The Person:

You will have a proven track record for sales from within the motor trade. You must have excellent communication skills coupled with great business acumen and have a strong desire for success. You will be able to multi-task, excellent communication and time-management skills. Be comfortable working with computers and to deadlines. To be a team player and work on own initiative and above all focused on delivering a fantastic customer experience.

The Package:

This roles offers OTE earnings of £40,000 per annum and company car and fantastic opportunities.

Service Advisor

Customer Service

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Competitive Salary

Volkswagen - Durham

This role is ideally suited to someone who is a strong administrator with outstanding customer focus. You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This role is full time, with core hours - Monday to Friday, 7:30am to 6pm and Saturday 8an to 4pm. Hours worked will be on a rota basis.

Barista

Catering

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Competitive Salary

SKODA - Durham

Pulman are looking for Barista’s to work in the brand new state-of-the-art ŠKODA facility in Durham and the newly re-furbished Volkswagen showroom in Pity Me, Durham.

Your duties will include serving customers and taking orders, advising on daily specials, promoting other products from the deli & pastry range and making hot drinks to customer specification. You'll also be expected to maintain cleanliness of the cafe area and help with food preparation and stock rotation. You must have fantastic customer service experience coupled with experience of working in the catering or hospitality industry. Basic food hygiene certificate is desirable but not essential.

We are offering varying shift patterns:

16 hours per week, Thursday 8am-1pm, Friday 8am – 2pm & Saturday 8am to 2pm

30 hours per week, Monday – Friday 7.30am to 1.30pm

25 hours per week, Monday – Wednesday 10am – 2pm, Friday 10am – 3pm & Saturday 8am – 4pm

Please indicate a preferred shift pattern on your application.

PT Switchboard Operator/Receptionist

Customer Service

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Competitive Salary

Volkswagen - Durham

Pulman are looking for a part time Switchboard Operator/Receptionist to work on our busy switchboard in our bespoke flagship showroom in Durham. This is a vitally important role as it is first point of contact for all customers. You must be focused on delivering a fantastic customer experience by re-directing calls to the correct department in a professional and timely manner. You will be responsible for

  • Maintaining a presence at switchboard, ensuring all internal & external calls are answered and dealt with immediately.
  • Ensuring all customers receive a pleasant and courteous welcome.
  • Help the retailer achieve industry leading standards of process and efficiency.

The ideal candidate will be able to multi-task, comfortable communicating with all types of customers, have excellent communication and time-management skills. Focused on putting the customer first and delivering a fantastic customer experience.

This is a part time role for specific shifts: Monday, Tuesday, Thursday & Friday 8.00am to 4.00pm. You must be flexible to provide cover for other hours during holiday and absence periods.

This role is hourly paid and based on the national minimum wage.

Commercial Vehicles Sales Specialist

Sales

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Competitive Salary

SKODA - Durham

Pulman are looking for a highly experienced Commercial Vehicles Sales Specialist to join the Pulman Sales Department based at our state of the art SKODA showroom. You will be focused on delivering a fantastic customer service to the business across our four sites.

  • Provide a fantastic customer experience to achieve customer loyalty.
  • Sell maximum number of used commercial vehicles as possible and associated products.
  • Achieve maximum profitability on sales.
  • Ensure customer awareness of options, accessories, extended warranty, finance and associated facilities.
  • Highlighting up-selling opportunities.
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency.
  • To be FCA compliant at all times.
  • Ensure Sales Process is followed at all times.

The Person:

You will have a proven track record for sales from within the motor trade. You must have excellent communication skills coupled with great business acumen and have a strong desire for success. You will be able to multi-task, excellent communication and time-management skills. Be comfortable working with computers and to deadlines. To be a team player and work on own initiative and above all focused on delivering a fantastic customer experience.

Product Advisor

Customer Service

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Competitive Salary

SKODA - Durham

Pulman are looking for a highly experienced Product Advisor to join the Customer Service Department based at our state of the art SKODA showroom. You will be focused on delivering a fantastic customer service to the business across our four sites.

  • To commence the delivery of a fantastic customer experience.
  • Establishing a rapport with the customer.
  • Engaging with the customer to qualify the purpose of their visit.
  • Efficiently identify customer needs, demonstrating confidently your product knowledge.
  • Professionally handle telephone and email enquiries, ensuring they are processed quickly and professionally to provide qualified leads to the sales team.
  • Accurately record customer information on the company CRM system.
  • Book follow actions and appointments for Sales Executives.

The Person:

You will have sales and/or customer facing experience. You must have excellent communication skills coupled with great business acumen and have a strong desire for success. You will be able talk confidently to customers about our products, qualifying their needs and have the ability to accurately record the customer information. As well as this you will be pro-active and driven provide high quality leads the sales team. You must be organised and thrive on customer service whilst taking pride in your ability to retain and convey confidently product knowledge. You must be comfortable working with computers, be a team player and be able to work independently. Above all you will be focused on delivering a fantastic customer experience. You must be flexible to work outside of normal office hours.

Graduate

Generic

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Competitive Salary

Pulman Group

The Pulman Group have successfully run graduate programs for several years and we have celebrated some fantastic success stories where graduates have developed to secure Senior Management positions. Our graduate scheme offers candidates an opportunity to work in many disciplines throughout the Company covering retail and B2B sales, customer service, marketing, web development. IT, business administration, finance and management. We're looking for enthusiastic individuals who have a desire to work in the Motor Trade. The graduate program lasts approximately two years, during which time you will enjoy spending time in many key departments and having the opportunity to influence and deliver business improvement projects. We are inviting applicants from business administration, marketing, human resources, IT & finance disciplines.

The Person:

You will have a career focused attitude, a strong desire for continuous learning and development, the drive to challenge and constructively contribute to key projects, a confident communicator with the ability to work alongside the Senior Management team and above all be focused on delivering a fantastic customer experience.

#ThatsPulman

What is happening at Pulman... learn more

Apply Now

Apply for any of our jobs listed.

Alternatively you can phone Laura Makepeace on (0191) 383 7525
or mail to Abbey Road, Framwellgate Moor, Durham, DH1 5HA.