J.D. Power examined 177 problem symptoms across eight categories: engine and transmission; vehicle exterior, driving experience, features/controls/displays (FCD), audio/communication/entertainment/navigation (ACEN), heating, ventilation and cooling (HVAC), seats and vehicle interior. Overall dependability was determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
ŠKODA ranked the highest for vehicle dependability with a score of 66 PP100 – an even better result than the brand recorded in 2015, and 13 points clear of the next manufacturer. The overall industry average was 113 PP100.
The 2016 survey also studied vehicle dependability in key sectors and, once again, ŠKODA models were at the top of two categories. The Fabia was ranked at the most dependable car in the Small Car category, while the Yeti finished top of the Compact SUV sector. The Octavia also performed well, finishing second in the Compact Car category.