Courtesy bicycles and frothy coffees may not always be associated with getting your van serviced. But at Volkswagen Van Service Durham, customers are provided with exactly this, so they can relax, catch up with some work or even get out and about on two wheels while their van service is taking place.
Volkswagen Van Service is a part of the Pulman Group and an Authorised Repairer for Volkswagen Commercial Vehicles in Durham. Its ultra-modern, purpose built showroom is equipped with an onsite café offering free Wi-Fi and complimentary refreshments including hot drinks and free breakfast or lunch.
Designed with the environment in mind, the building uses solar panels to create clean electricity to power the showroom and its facilities. And customers are given the opportunity to swap four wheels for two with courtesy bicycles made available while their van is being looked at.
This new approach to customer service has led the site to rank number one for customer satisfaction in 2017.
Head of business, Michael Lines, says: “With these new facilities we now have longer to get to know our clients and develop relationships. They come in, work in the café, have some breakfast or a spot of lunch and wait for their service to be completed. The courtesy bikes have also proved to be a real success with customers taking the opportunity to get some fresh air and exercise while their van is being serviced. Having the additional facilities has really helped to make our customers feel looked after.”
The Volkswagen Van Service in Durham can be contacted on 0191 383 7529