Pulman COVID-19 Update: July 2021

From Monday 19th July 2021, the government will lift all remaining legal restrictions on social contact. However, this does not mean that life will be returning to normal. Caution has been urged by the Prime Minister as the number of COVID-19 cases remains high.

The health and well-being of our customers, employees and the wider community are our priorities. Therefore, we will be remaining cautious and asking our customers when visiting our showrooms to do the same for the benefit and safety of everyone. Take a look at the information below so you know what to expect when visiting our Pulman showrooms from next week.

Face Coverings

The wearing of face coverings when visiting any Pulman Group branch will be optional, the choice remains with the customer. There will be new signage at the entrances which will advise of our new policy around face coverings.

Our employees may continue to wear face coverings, this will be their personal choice. However, on the request of customers, they will be happy to wear a face mask.

Social Distancing

Social distancing in customer facing areas will no longer be required. The one way systems will be removed and customers will be able to move around our showrooms freely. All showroom vehicles will be opened for customers to look inside; we’ll still continue to regularly sanitise them.

Further COVID-19 Measures

Mask Zones

We will operate mask zones at branches where the wearing of a face covering by Pulman employees and members of the public will be required (aside from exemptions). For example, customer toilet facilities and back of house offices where there are high volumes of traffic.

Sanitising Vehicles

Pulman Group will continue to sanitise all vehicles, new, used and customer vehicles whilst in the hands of our aftersales teams. 

Test Drives

Our test drives will remain unaccompanied with customers being able to choose from a selection of pre-defined routes which typically last between 10 and 15 minutes so you can really get the feel and optimum experience of the car.

Video Appointments

If customers would like to book a video appointment with a member of our sales teams, we can offer Zoom, Microsoft Teams or FaceTime options.

Hand Sanitiser Gel

Throughout the branches anti-bacterial gel stations will remain in place alongside complimentary face coverings on request.

Service Department Updates

Our service teams will continue to operate with contactless key drop off areas in our service departments.

When dropping your car off for a service you’ll be required to drop your keys into one of the drop off boxes. Our Service Advisors will sanitise your keys before handing to our Technicians to work on your car. Upon returning to collect your car, your sanitised car keys will be placed in a key drop off box for you to collect. Your paperwork and payment will be taking from a safe distance.

We offer waiting appointments onsite with access to complimentary refreshments, free Wi-Fi and TVs. 

If you’re needing a courtesy car while your car is in for its service, we strongly advise booking in advance to avoid disappointment; we have limited courtesy cars at each site.

Unfortunately at this time, we are still unable to offer lift and collection deliveries to and from your home or place of work.


Finally, from everyone at Pulman Group, we would like to say a massive thank you to everyone who has supported us through this past 18 months. We hope that everyone continues to stay safe. Pulman Group will continue to be guided by the legislation to Deliver a fantastic customer experience.

If you have any further questions regarding the showroom changes, please contact our teams today and we’ll be happy to answer any further questions.

Pulman Volkswagen Contact Us Page

Volkswagen Durham: 0191 336 0030

Volkswagen Sunderland: 0191 541 2025

Pulman SEAT Contact Us Page

SEAT: 0191 582 2967

Pulman CUPRA Contact Us Page

CUPRA: 0191 537 0012

Pulman SKODA Contact Us Page

SKODA Durham: 0191 383 7500

SKODA Cramlington: 01670 601 917

General Email: enquiries@pulmangroup.co.uk

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