COVID-19 Update - 31st December
In light of the latest Government announcement on 30th December 2020, please see below what Pulman Group are doing from Thursday 31st December 2020 when the North East moves into Tier 4.
Priority number one is the health and wellbeing of our customers, employees and the community. We are therefore adhering to the advice from the UK Government and are closely monitoring the developments and updates on a regular basis.
From Thursday 31st December 2020 all Pulman branches will be open for your servicing and parts requirements. Our service departments will be open as usual and our parts departments will offer a click and collect service.
Our sales departments will be able to provide a Click and Collect service for both new, used and Motability cars.
Please see below for more information on how Click and Collect works as well as the other services available at Pulman during this time.
Sales Click and Collect
Click and Collect New Car and Motability
Click and collect is available from Pulman for new cars.
How does it work?
1 – Find your perfect new car
Search though our available new car stock
2 – Book a telephone or live video appointment
Learn more from the comfort of your own home with a live video car showcase appointment or telephone appointment.
3 – Place a holding deposit
You can place a holding deposit by phone or online.
4 – Make a Click and Collect appointment
Prior to arriving all the paperwork, payment and finance options while have been completed. We will handover the keys to your new car in our Click and Collect Zone at one of our showrooms. Social distancing and safety measures are in place.
Click and Collect Used Car
Click and collect is available from Pulman for used cars.
How does it work?
1 – Find your perfect used car
Search though our available used car stock on pulmanusedcars.co.uk
2 – Build your deal online
this allows you to create a finance example tailored to you, obtain a valuation for your current car and even complete an online purchase by applying for finance online. Build you deal at pulmanusedcars.co.uk
3 – Book a telephone or live video appointment
Learn more from the comfort of your own home with a live video car showcase appointment or telephone appointment.
4 – Place a holding deposit
You can place a holding deposit by phone or online.
5 – Make a Click and Collect appointment
Prior to arriving all the paperwork, payment and finance options while have been completed. We will handover the keys to your car in our Click and Collect Zone at one of our showrooms. Social distancing and safety measures are in place.
Workshops are open
All Pulman workshops are open for routine servicing, MOT and warranty work by appointment only.
We are still currently offering service customers the ability to book a courtesy car in advance. Unfortunately, at the moment we are not offering any lifts or collect and deliveries.
We are unable at this time to offer showroom waiting appointments.
All customers entering the premises will be required to wear face coverings at all times. Customers will also be asked to log their visit via the log book or the NHS track and trace app on arrival.
Parts are available for Click and Collect
Our Parts departments are open for click and collect. Simply contact us via email on parts@pulmangroup.co.uk or contact us via 0800 0720 228 with your parts query.
A member of our parts department will respond and assist further.
We are able serve counter sales at our Parts reception. Customers will be required to wear a mask and log with track and trace on arrival.
Fleet Enquiries
Contract hire for personal and business requirements are available as normal. Please make enquiries online or via telephone. We are unable to take general walk-ins at this time.
Visit: pulmanfleet.co.uk to view offers and how to contact us.
Rent-a-Car
Rent-a-Car service for Volkswagen and SKODA will operate as normal.
To book SKODA - //pulmanskoda.co.uk/rent-a-car
To book Volkswagen - //pulmanvolkswagen.co.uk/rent-a-car
New Opening Hours
For car sales:
Monday to Friday: 8.30am to 6.00pm
Saturday: 8.30am to 5.00pm
Sunday: Closed
For service:
Normal service opening hours resume for all sites, please visit the site links below for details.
Key Contacts
For car sales:
Volkswagen Durham: 0191 336 0030
Volkswagen Sunderland: 0191 541 2025
//pulmanvolkswagen.co.uk/contact-us
SEAT: 0191 537 0021
CUPRA: 0191 537 0012
//pulmancupra.co.uk/contact-us
SKODA Durham: 0191 383 7500
SKODA Cramlington: 0191 537 5993
//pulmanskoda.co.uk/contact-us
Email: enquiries@pulmangroup.co.uk
For Service and MOT:
Volkswagen Durham: 0191 383 7509
Volkswagen Sunderland: 0191 537 5993
Book online: //pulmanvolkswagen.co.uk/servicing
SEAT: 0191 537 0015
Book online: //pulmanseat.co.uk/servicing
SKODA Sunderland: 0191 537 5993
SKODA Durham: 0191 383 7500
SKODA Cramlington: 01670 730 145
Book online: //pulmanskoda.co.uk/servicing
Volkswagen Commercial Vehicles: 0191 383 7529
Book online: //pulmangroup.co.uk/servicing/commercial
Email: contactcentre@pulmangroup.co.uk
Social Media Direct Messages:
Facebook:
Volkswagen - //www.facebook.com/pulmanvolkswagen
SEAT - //www.facebook.com/PulmanSEATCUPRA
SKODA - //www.facebook.com/PulmanSKODA/
Instagram:
Pulman - //instagram.com/pulmangroup
CUPRA - //www.instagram.com/pulmancupra/
Twitter:
Volkswagen – //twitter.com/pulmanvw
SEAT – //twitter.com/PulmanSEATCUPRA
SKODA - //twitter.com/pulmanskoda
Thank you for your continued support. Please follow the Government's advice: stay at home and stay safe. Please stay in touch with us on our social channels.