Workshop Controller

Aftersales Department

£35,000 OTE + company car

  • Pulman Volkswagen, Newcastle Road, Sunderland, Tyne & Wear, SR5 1QE
  • Updated Date: Wed, Sep 6, 2017 2:09 PM

Workshop Controller

OTE £35,000 + company car

Pulman Group

Would you like to join the Pulman Group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 190 people across our Group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.


OTE earning:  £35,000

Basic salary Competitive, dependent upon experience

Bonus scheme:  Monthly bonus scheme

Benefits:  Company car, company pension scheme, 22 days’ holiday

The role:

  • Manage the flow of work through the workshop by effective labour resource planning
  • Drive efficiency through the workshop by utilising efficient working practices
  • Ensure CitNow (EVHC) process is followed to maximise every opportunity to upsell
  • Ensure efficient workshop use of materials, equipment and labour so service and repairs are carried out to the highest quality standards
  • Meet required targets for first-time fix
  • Achieve the highest level of customer satisfaction and retain existing custom through the workshop
  • Improve the future labour levels by consulting and co-operating with after-sales reception staff and the Service Manager/Operations Manager
  • Delivering a fantastic customer experience.
  • Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines

The ideal candidate will be able to multi-task, have a vehicle mechanical background along with organisational, customer handling and time management skills.  Reporting and forging a strong working relationship with the Service Manager you will be focused on leading and motivating a team of technicians to deliver a fantastic customer experience. MOT testing certificate and experience from the Volkswagen Group brands is desirable. 

In return, Pulman will offer you fantastic training and career progression opportunities as well as a competitive salary, monthly bonus scheme, 22 days’ holiday, pension scheme & incentive schemes.

The core working hours will be Monday to Friday, 8:00am to 5:30pm and a Saturday 8:30am to 12 midday. Basic salary is negotiable depending upon skills and experience.

Apply Online

Alternatively you can phone Laura Makepeace on (0191) 383 7525
or mail to Abbey Road, Framwellgate Moor, Durham, DH1 5HA.