Warranty Administrator

Aftersales Department

£22,000 per annum plus bonus

  • Pulman SKODA, Belmont Industrial Estate, Durham, County Durham, DH1 1HP
  • Updated Date: Mon, Apr 23, 2018 11:31 AM

Warranty Administrator


Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 200 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The role:

Together with delivering a fantastic customer experience, you will be responsible for the accurate submission of warranty & goodwill claims on a daily basis. The key objectives of the role are:

  • Monitor daily, weekly & monthly warranty reports.
  • Ensure all administrative functions within the warranty department are carried out in accordance with Company Standards.
  • Apply Volkswagen warranty & goodwill policy and procedures correctly to achieve the highest level of customer satisfaction.
  • Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
  • Help the retailer to achieve industry-leading standards of process efficiency and cost control.

You will be an organised person who can follow processes efficiently and with a keen eye for detail. You'll need to be a strong team player, being able to liaise with other departments such as parts, workshop control & service.

Experience in the motor trade would be an advantage.

For the right person, this is an exciting opportunity to join a forward thinking employer and to develop your career within the motor industry.

This is a full time role.

Apply Online

Alternatively you can phone Lauren Tupling on (0191) 383 7525
or mail to Abbey Road, Framwellgate Moor, Durham, DH1 5HA.