At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and SKODA, with sites across Durham, Sunderland & Cramlington. People are at the heart of our strategy; with over 230 employees we truly are one big Pulman family.
We have an exciting opportunity for a Trainee Parts Advisor to join our team at our SEAT dealership in Sunderland. Full training will be given to become a fully SEAT accredited Parts Advisor.
You will be a good communicator and have strong customer service skills. The role of a Parts Advisor involves interacting with all areas of the business including, service, sales and customers. You’ll develop knowledge of our SEAT products to understand the purpose of vehicle parts and how they function. Responsibilities and duties will include:
- Meeting and greeting customers coming into the parts department
- Managing parts stock
- Process parts orders efficiently
- Ensure the highest level of customer satisfaction
- Liaising with the workshop
- Providing quotations
- Processing payments
- Managing returns
- Organising displays to promote vehicle parts
Essential Skills and Experience:
- Excellent customer service skills
- Retail/ Administration experience
- A good telephone manor
- Flexible working approach
- Good team player
The work is diverse and you’ll be working both behind the scenes receiving deliveries and at the front desk, building strong relationships with our SEAT customers.
This is a full-time permanent role working Monday to Friday 8:00am to 5:00pm and every other Saturday 8:30am to 12:30pm