Service Advisor

Aftersales Department

£17,000 - £21,000 OTE

  • Pulman Volkswagen, Newcastle Road, Sunderland, Tyne & Wear, SR5 1QE
  • Updated Date: Fri, Jul 6, 2018 11:05 AM

Service Advisor

Based at Pulman Volkswagen - Sunderland

Would you like to join the Pulman group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 200 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The role:

This role is ideally suited to someone who is a strong administrator with outstanding customer focus.  You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:


  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This role is a full time, core hours are Monday to Friday 8.00am to 5.30pm and Saturday 8am to 3pm on a rota basis. 

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