We are looking for an enthusiastic, positive, and driven Service Advisor to join our fantastic Aftersales team at our Volkswagen dealership in Sunderland.
This role is ideally suited to someone who is a strong administrator with outstanding customer focus. You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:
- Dealing with customers face to face and assist with their requests regarding parts and repairs.
- Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
- Dealing with technical enquires in the appropriate manner.
- Updating customers on the progress of work.
- Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
- Recognise opportunities for up-selling and match products and services to customer needs.
- Actively participate in selling Service plans.
- Ensure complete customer satisfaction and deliver a fantastic customer experience.
You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.
This is a full time permanent role. Hours of work are on a 3-week rota, Monday to Friday 8am to 5:30pm and Saturday 8:30am to 12:30. Then 2 weeks of Monday to Friday 8:30am to 6:00pm
Salary: £21, 500 - £28,000 OTE