• Salary: £21,500 - £28,000 OTE
  • Type: Full Time
  • Department: Service
  • Location: Pulman Volkswagen Sunderland

We are looking for an enthusiastic, positive, and driven Service Advisor to join our fantastic Aftersales team at our Volkswagen dealership in Sunderland. 

The role:

This role is ideally suited to someone who is a strong administrator with outstanding customer focus. You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:


  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.


You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.

This is a full time permanent role. Hours of work are on a 3-week rota, Monday to Friday 8am to 5:30pm and Saturday 8:30am to 12:30. Then 2 weeks of Monday to Friday 8:30am to 6:00pm

Salary: £21, 500 - £28,000 OTE

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