• Salary: £26,910
  • Type: Full Time
  • Department: Service
  • Location: Pulman Volkswagen Sunderland

Service Advisor

Based at Pulman Volkswagen – Sunderland  

We are looking for a hardworking, enthusiastic and conscientious individual who has excellent attention to detail to join our friendly and busy Aftersales team at our Volkswagen dealership in Sunderland.

The role:

The Service Advisor role is a very important role within our company, you will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. This role is ideally suited to someone who is a strong administrator with outstanding customer focus. You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

  • Dealing with customers face to face and assist with their requests regarding parts and repairs.
  • Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
  • Dealing with technical enquires in the appropriate manner.
  • Updating customers on the progress of work.
  • Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
  • Recognise opportunities for up-selling and match products and services to customer needs.
  • Actively participate in selling Service plans.
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

The Candidate:

  • You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues.
  • Have the ability to work in a fast-paced environment whilst meeting targets and deadlines
  • Have a positive attitude and the desire to want to continually improve our service


  • An excellent and competitive salary of £26,910 per annum
  • 22 days annual leave
  • Company pension scheme
  • Employee discount scheme
  • Death in Service benefit
  • Fantastic working environment

If you believe you have the necessary skills and attributes for this position, then we would love to hear from you!

This is a full-time permanent role. Hours of work are, Monday to Friday 8:00am to 6:00pm & Saturday 8:30am to 3:00pm on a rota.

Here at Pulman we take your privacy seriously and promise to never sell your personal details to anyone. We’re also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitiment policy.

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