At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and SKODA, with sites across Durham, Sunderland & Cramlington. People are at the heart of our strategy, with over 250 employees they are truly one big Pulman family. Pulman want to match and exceed customers’ expectations whilst giving them a truly enjoyable experience that they will not find anywhere else.
We are looking for exceptional candidates to join our Volkswagen Apprenticeship programme.
What does a Parts Advisor do?
A Parts Advisor is a key role interacting with all areas of the business including sales, service and customers.
Some of the duties can include:
• Involvement in the pre-planning of the business day to ensure a seamless customer experience. This can include the consistent delivery of basic customer service and meeting and exceeding customer expectations
• Receiving, moving, and storing stock, including specialist tools for the workshop
• Keep records and writing up orders
• Managing returns
• Processing payments
• Organising displays to promote vehicle parts
You’ll develop knowledge of Volkswagen products to understand the purpose of vehicle parts and how they function. The work is diverse and you’ll be working both behind the scenes receiving deliveries and at the front desk, building strong relationships with our customers.
To be an extraordinary Parts Advisor Apprentice, you will need the right qualifications to start you on your learner journey. For Volkswagen this is a minimum of GCSE (or equivalent) in English, Maths and Science Grade 9 - 4 (A - C). If you are imaginative, like a challenge and problem solving, then aa Parts Advisor Apprenticeship could be the right programme for you. Ideal candidates are self-starters, creative, fresh thinkers who are ready to represent the Volkswagen brand and create positive customer experiences from brilliant basics to the customer wow. If you can meet these requirements and believe in the brand values of your potential new employer, you can stand out against the competition to become an extraordinary apprentice.