Online Sales Executive

Marketing & Communications Department

£16,000- £17,500

  • Pulman Volkswagen, Newcastle Road, Sunderland, Tyne & Wear, SR5 1QE
  • Updated Date: Tue, Apr 24, 2018 10:42 AM

Online Sales Executive

Would you like to join the Pulman Group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its family business?

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham and Sunderland. With over 200 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

The Job Role - Online Sales Executive:

Pulman Group are looking to recruit an Online Sales Executive to join our growing Marketing team. Based at our Volkswagen site in Sunderland, the role is to greet and qualify all online Pulman Group enquiries. The aim is to increase the conversion of online enquiries to appointments and then sales.

Nurturing the online enquiry predominately via outbound calling, utilising supplementary digital tools such as email, SMS, live chat, video messaging and instant messaging to assist with conversions.

This role will be responsible to monitor, track and report on outcomes and future actions for each enquiry. Delivering a fantastic customer experience.

The role is commission based and is an excellent opportunity for anyone with retail sales experience, who is comfortable with non-face to face communication to sell the appointment via digital tools. There is progression opportunity for the right person to build an online sales team in the future.

The person:

The right individual will have a retail sales background, ideally within the motor retail industry but this is not essential.
You will have outstanding communication skills and be able to use all digital tools to deliver a fantastic customer experience.
Experience of working with lead management / enquiry management systems.
Ability to create strong internal relationships.
Personal attributes; driven, tenacious, organised, efficient & forward thinking.


  • Experience in retail sales
  • Experience in outbound call handling


  • Experience in converting online enquiries to appointments


Basic salary £16,000 to £17,500 dependant on experience
+ Commission scheme based on appointments & sales
+ Bonus scheme
OTE £28,000
Company pension scheme

Working Monday to Friday (between the hours of 8.30am and 7pm on a shift basis) with alternative Saturday’s.

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