Customer Service Apprenticeship

Contact Centre Department

National Minimum Wage

  • Pulman SKODA, Belmont Industrial Estate, Durham, County Durham, DH1 1HP
  • Updated Date: Wed, Jan 30, 2019 12:28 PM

Customer Service Apprenticeship

We have an exciting opportunity for a full time Customer Service Apprentice to join our Contact Centre/ Reception team at our bespoke Skoda Showroom in Belmont, Durham.

The Package:

Basic salary: National Minimum Wage
Benefits: Company pension scheme, 22 days’ holiday, Pulman Perks
Location: Pulman SKODA, Belmont Business Park, Durham, DH1 1HP

Hours of work: Full time permanent role working Monday- Friday 8:30am- 5:00pm

The Role:

  • Take inbound calls from service customers
  • Deliver effective customer service when taking inbound calls
  • Make outbound calls
  • Knowledge of Pulman Group products in order to up sell
  • Manage Switchboard system

The person:

  • Ability to make efficient use of resources
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy team
  • Confident when using the telephone
  • Excellent telephone manner
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills both written and oral
  • Ability to multi-task
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Professional Attitude

Desired qualifications:

  • English, maths and IT at grade A - C/ 4 or above. 

About Pulman:

You will be joining a family-owned Volkswagen Group retailer. Representing Volkswagen, SEAT, SKODA and Volkswagen Commercial Vehicles. We also have our own unique identity which incorporates brand such as Pulman used cars, Café Dafté and Krystal Ball Software. With 4 locations across Durham and Sunderland from where we’ve been serving the North East for over 20 years. Delivering a fantastic experience not only to our customers but to our employees as well.

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