• Salary: £25,000 OTE
  • Type: Full Time
  • Department: Sales
  • Location: Pulman Volkswagen Durham

Car Rental Executive

About us:

We are a local Volkswagen group retailer that is dedicated to providing an excellent customer experience, always striving for the highest standard of service. We have expanded our business to include a Volkswagen Financial Services product Rent-A-Car which is a very innovative rental programme with an ambitious future strategy. Our rental department has been open for nearly 2 years now and is going from strength to strength, starting off with only one member of staff we are now seeking to expand our rentals department to a team of 4. It is a fantastic and exciting time to join the department as our fleet of vehicles is growing rapidly and expanding into different brands including CUPRA.


The role:

Reporting to the Rental Manager the purpose of the role will be to assist with the smooth day-to-day operation of the Rent-A-Car department. Your main responsibilities are qualification of customers, processing rental agreements and vehicle handover. You will be based at our Head Office Volkswagen dealership in Durham but may be required to travel to our other dealerships at times. This role comes with a fantastic OTE of £25,000.

The hours of work are Monday to Friday 8am to 5pm & Saturday 9am to 1pm on a rota.

 Key Responsibilities:

  • Dealing with the general public and corporate clients on the phone and in person
  • Qualification of customers, processing rental agreements and vehicle handover
  • Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc.
  • Resolving problems and delivering outstanding customer service
  • Vehicle status management/weekly audit of vehicles
  • Administration of maintenance on all vehicles
  • Recharging damaged vehicles to customers
  • Deliver vehicles to customers when required
  • Ensure strict adherence to all the terms, conditions and standards of the VWFS Rent-A-Car

Person Specification:

  • Enthusiastic with a positive outlook
  • Previous experience in a rental role
  • Excellent communication skills, with the ability to develop and maintain strong relationships with customers, internal departments and stakeholders
  • Ability to work under pressure in a fast-paced environment
  • Have a strong customer service ethic with great people skills
  • Be reliable and flexible
  • Hold a full valid driving licence 

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